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Download PDF Advances in the Human Side of Service Engineering (Advances in Human Factors and Ergonomics Series)

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Book Details :
Published on: 2012-07-11
Released on:
Original language: English

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT) Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be cultivated, grown, and measured Governance of service systems Human aspects of change when applying Lean Six Sigma methods and tools Human side of service dominant logic in B2B settings Human-computer interaction and HF in software technologies Service network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experience Usability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contribute to this quickly evolving area and make lasting contributions. Chapter 29 - Ergonomics - ilocis.org Chapter 29 - Ergonomics OVERVIEW. Wolfgang Laurig and Joachim Vedder. In the 3rd edition of the ILOs Encyclopaedia published in 1983 ergonomics was summarized in ... Cognitive bias mitigation - Wikipedia Cognitive bias mitigation is the prevention and reduction of the negative effects of cognitive biases unconscious automatic influences on human judgment and ... Mulford Library: Instructions to Authors Journal Search Results. Below you will find a list of journal titles which match your search query: . Search Again Research Centre for Biomedical Engineering City ... City University of London's Research for Biomedical Engineering ... The Optical Spectroscopy Group is devoted to understanding the optical properties of biological ... Majors & Minors Tufts Admissions Anthropologists at Tufts study the global human experience combining social cultural biological archaeological and linguistic approaches within a single discipline. Engineering Graduate School The Doctor of Philosophy the highest degree offered by the University is conferred in recognition of marked scholarship in a broad field of knowledge as well as ... The WEKA Data Mining Software: an Update More than twelve years have elapsed since the first public release of WEKA. In that time the software has been rewritten entirely from scratch evolved substantially ... Browse titles in books - ScienceDirect.com Science ... Please note that Internet Explorer version 8.x will not be supported as of January 1 2016. Please refer to this blog post for more information. User interface - Wikipedia There is a difference between a user interface and an operator interface or a humanmachine interface (HMI). The term "user interface" is often used in the context ... University Programs for Ergonomics and Human Factors Ergoweb Human factors psychology is an interdisciplinary field which discovers and applies information about human behavior abilities limitations and other characteristics ...
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